Last Updated: October 25, 2025

This Privacy Policy describes how GOLDEN OASIS JEWELLERY TRADING L.L.C (collectively, “SwingUp,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website https://swing-up.com or interact with our services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Company Information

SwingUp is operated by:
GOLDEN OASIS JEWELLERY TRADING L.L.C
Metro Building, Office 104,
Al Dhagaya, Gold Souk, Deira,
Dubai, UAE

For any privacy-specific questions, you can contact us at: [email protected]

2. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

1. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies through your browser settings.

• Personal Information You Provide: This includes information you give us when you create an account, make a purchase, or contact us. Examples include: Name, email address, phone number, shipping/billing address.
• Payment information (e.g., credit card details). Note: We use secure third-party payment processors and do not store full credit card numbers on our servers.
• Communication preferences and your correspondence with us.

2. Information Collected Automatically: When you use our Services, we automatically collect:

• Log and Usage Data: Your IP address, browser type, device information, pages visited, and the time and date of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies through your browser settings.
  
  

3. How We Use Your Information

We use the information we collect for the following purposes:

For Legal and Compliance: To comply with applicable laws, regulations, and legal processes in the UAE.

• To Provide and Maintain our Services: To create and manage your account, process transactions, facilitate trades, and provide customer support.
• To Communicate with You: To send you transaction confirmations, alerts about your listings, security updates, and respond to your inquiries.
• For Personalization: To tailor your experience and show you content or product recommendations that are relevant to you.
• For Security and Fraud Prevention: To monitor and protect the security of our Services, our users, and prevent fraudulent transactions.
  
  

4. Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Economic Area (EEA) or the UK, our legal basis for processing your information is:

• Performance of a Contract: To fulfill our obligations to you under our Terms of Service (e.g., processing your trade).
• Legitimate Interests: For our operational purposes, security, and marketing, where our interests are not overridden by your data protection rights.
• Consent: Where we have obtained your clear consent (e.g., for marketing communications). You can withdraw consent at any time.
• Legal Compliance: Where necessary to comply with a legal obligation.
  
  

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With Other Users: To facilitate a trade, necessary information like your username and city may be shared with the other party involved in the transaction.
• With Service Providers: We share information with trusted third parties who assist us in operating our Services, such as payment processors, shipping companies, and data analytics providers. These partners are contractually bound to protect your data.
• For Legal Reasons: We may disclose information if required by law, to protect our rights or the safety of our users, or to investigate fraud.
  
  

6. International Data Transfers

Your personal information is processed and stored on secure servers. As we are based in the UAE, if you are located outside the UAE, your data will be transferred to and processed in the UAE. We will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

7. Data Security

We implement robust security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL), access controls, and secure server infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

 

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 1.

 

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your Child has provided us with personal information, please contact us, and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of the Services after any change constitutes your acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

GOLDEN OASIS JEWELLERY TRADING L.L.C
Metro Building, Office 104,
Al Dhagaya, Gold Souk, Deira,
Dubai, UAE
Email: [email protected]